Frequently Asked Questions
Everything you need to know about building your dream outdoor kitchen.
How long does shipping take for large outdoor kitchen islands?
Due to their size and weight, outdoor kitchen islands and grills typically ship via LTL freight. Delivery usually takes between 7 to 14 business days depending on your location.
Do you offer professional installation services?
While BBQ Kitchen Pros does not provide direct installation, all our products come with detailed assembly manuals. We recommend hiring a licensed contractor for gas and electrical connections.
What is your return policy for grills and equipment?
We offer a 30-day return policy on most unused and unopened items in their original packaging. Please note that large freight items may be subject to a restocking fee.
Are the outdoor cabinets weather-resistant?
Yes, our cabinets are specifically designed for outdoor use, constructed from high-grade 304 stainless steel or weather-resistant polymers to withstand rain, snow, and UV exposure.
Do you offer financing options for large purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify.
What should I do if my order arrives damaged?
Please inspect your shipment immediately upon delivery. If you notice any damage to the packaging or product, note it on the delivery receipt and contact our support team within 48 hours.